Refund policy
All sales are final. Because of how our products are sourced and fulfilled, we do not accept returns or exchanges for change of mind, wrong size/color selected at checkout, or buyer's remorse. Please review product descriptions, images, and specifications carefully before ordering.
We will make it right if the item is defective, damaged, or incorrect. If your order arrives faulty, damaged in transit, or is not the item you ordered, you're entitled to a replacement or a full refund at no cost to you.
To request a replacement or refund for a defective, damaged, or incorrect item:
- Email us at shopveyrasupport@gmail.com within 7 days of delivery.
- Include your order number and clear photos or video showing the defect, damage, or error.
- We'll review and respond within 2–3 business days. If approved, we'll ship a replacement or issue a refund to your original payment method.
You generally will not need to ship the item back, but if we do request a return for a defective/incorrect item, we'll cover the return shipping cost.
Refund timing. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card provider.
Order cancellations. Orders can only be cancelled if they have not yet been processed for shipping. Contact us as soon as possible at shopveyrasupport@gmail.com; once an order has shipped it cannot be cancelled.
Your legal rights. Nothing in this policy limits any rights you may have under the consumer protection laws that apply where you live. Where such laws grant you additional rights (for example, mandatory cancellation or refund rights), those rights still apply.